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I have had Kaiser for last 3 years and have suffered from abdominal pain and back pain. I have been to my primary doctor every 3 months complaining about the pain and the only solution they offer is taking Motrin.

I have asked for a referral to specialist and the only answer that I get is your primary doctor has to evaluate your condition and refer you to specialist and this has been going on for 3 years and my condition is getting worse and still waiting for that referral. I am sick and tired of Kaiser and will change to another insurance company tomorrow.

they are worse than a public hospital that perform services for free. Do not get Kaiser if you ever need medical attention it is substandard and waste of your money.

Location: Woodland Hills, California

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Guest

i have had three misdiagnosis from Kaiser.....the doctors are over scheduled and you can't just call your general doctor ..you have to call a general number which very often hangs up on you from overload.

and they will possible convey a message to your doctor....who will already be scheduled for 2 1/2 weeks ahead so you always see someone else....

i have been in emergency care twice because of misdiagnosis...

when i first started nobody told me you couldn't use the first zeros on your account number so i couldn'tget through by telephone for a month..email takes 2 to three days...

i hope this isn't the future of medicine...i pray it will not be so.

Guest

Call Patient Care and state your problem, request another Doctor be assigned, and insist on a referral to a specialist. you deserve it after three years.

You have to be very forward ( not rude) with Kaiser. 3 years is to long to wait for any doctor to put off sending you to a back specialist you could have an out of control situation.

Guest

I know exactly what you mean. Not only have I been multiple times within the last month, but I've been complaining about the same problem for 5 years.

They just keep putting me on antibiotics for different things. I haven't gotten better. Plus, they have misdiagnosed me over and over again. Also, they don't read the information about previous visits or test results.

Yay, staph infection! For three + years!!! Even better...! I'm still in so much pain from their neglect and am still waiting to be seen by an infectious disease doctor.

The closest office to me is about an hour and a half away from me! Oh, yay!! Not. That office is only open two days a week, and you cannot schedule an appointment without a referral and then having to call that office directly to make an appointment.

This is beyond ridiculous. Their slogan is a lie, because they don't care about their patients health.

Guest

When a doctor doesn't meet your needs don't settle, pick another doctor.

Guest
reply icon Replying to comment of Guest-692060

Kaiser doesn't really give you much of a choice to seek out any other medical providers.

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