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  • Customers like
    • Doctor3
    • Fulfilled prescription1
  • Customers don't like
    • No good answers4
    • Rising costs and bad service4
    • No document of symptoms3

  • Mar 08
  • Health Insurance
  • Medical Information Department
  • 40
  • REVIEW RATING 4/5

Medical records department has the worst service! Faxed required forms, followed up a few days later. Confirmed they had been assigned to someone, their policy is they have 10 days. Asked if there was anything I could do to expedite receipt of copies, was told no. Faxed forms on 2/19. As of 3/6, still nothing. Total waste of my time. They don't care at all. Pharmacy, longest wait times... Read more

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  • Mar 06
  • Health Insurance
  • Redwood City, California
  • Health Insurance
  • 44
  • REVIEW RATING 4/5

Kaiser bungled my transition from COBRA to Covered California (California's system for implementing the Affordable Care Act) coverage in 2014, leaving me uninsured and unable to get insurance elsewhere because the open enrollment window closed while I was still trying to get Kaiser to meet its obligations. I gave Kaiser every opportunity to fix it errors and spent many hours trying to work with... Read more

Was this review helpful? 0 0

  • Mar 05
  • Hospitals, Clinics and Medical Centers, Doctors
  • Doctor
  • 62
  • REVIEW RATING 4/5

he has no business infereing with my private life.i almost went to jail for this doctor he needs to get fired he does n't know me i don't know him .if he ever gives my mom any suggestion i am sueing him and filing him a supension and prescharging him for harassing me.if he does that ever again i will put him in custody order.he told the cops on me without even knowing me.i want guys to take care... Read more

Was this review helpful? 0 1

So I get an MRI and have a balance of 500$ left over after insurance. I make a monthly payment to Kaiser for several months then all of a sudden I get a call from a collection agency about the remaining 318$ ARE YOU FREAKING KIDDING ME! KAISER turns this over WHILE making payments. Kaiser is HORRIBLE AND KEEPS RAISING THEY'RE PRICES RIP OFF GO ELSEWHERE FOR INSURANCE! Add comment

  • Mar 02
  • Health Insurance
  • Portland, Oregon
  • Surgery
  • 75
  • REVIEW RATING 4/5

My son was referred by Kaiser to a specialist in WA for a surgery no DR in OR could perform. After a perfect success of his first of two surgeries he was CUT by Kaiser as a way to "save money". The result was my son's second surgery was delayed and referred to Kaiser Surgeons in CA who performed a botched surgery on their first attempt. Months later of healing and suffering my son returned to CA... Read more

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  • Feb 26
  • Hospitals, Clinics and Medical Centers, Doctors
  • Denver, Colorado
  • Parking Lot
  • 37
  • REVIEW RATING 3/5

Compared to the other issues written here, this is petty I know; The last couple of times my husband and I visited this clinic, we had to park far from the door, while we noticed an employee wearing Kaiser identification that had parked in the visitor spot and went inside presumably to work. Does this happen often? Is this why we patients are limited to the back of the parking lot? If so,... Read more

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  • Feb 25
  • Hospitals, Clinics and Medical Centers, Doctors
  • Hayward, California
  • Emergency Medical Care
  • 53
  • REVIEW RATING 4/5

After receiving emergency medical treatment at Kaiser Medical Center Emergency Department in Hayward, CA I felt nausea. However, the nurse was to busy to notice me gag and retch. She did not pay any attention to my symptoms. She left the emergency room and was not present to witness how difficult it was for me to reach the bathroom. I could have used her assistance to help me get there in my... Read more

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  • Feb 21
  • Health Insurance
  • Lihue, Hawaii
  • Doctor
  • 66
  • REVIEW RATING 4/5

MY wife took out a Health Savings Account using the Kaiser as the Health Provider to go along with it. What a mistake these people appear to care very little about anything but how CHEAPLY they can get you in and out of their offices.My wife has visited TWO different Kaiser Doctors one in Hawaii one in Portland. She is 55 and though her main reason for visiting these offices wasn't a Colonoscopy... Read more

Was this review helpful? 0 1

  • Feb 20
  • Hospitals, Clinics and Medical Centers, Doctors
  • Stockton, California
  • Medical Records
  • 1
  • 1
  • 64
  • REVIEW RATING 4/5

If you have a permanent disability dont expect to get help from your Kaiser medical records they are incomplete and conversations with doctors about your disabilities are not reflected (doctor's are not allowed to put that in your records) they can only state that your symptoms are progressing. Disability attorneys in my area won't take my case the second they hear I have Kaiser. Filed complaint... Read more

Was this review helpful? 3 0

  • Feb 18
  • Hospitals, Clinics and Medical Centers, Doctors
  • Sacramento, California
  • Health Plan
  • 2
  • 2
  • 80
  • REVIEW RATING 5/5

After being on Kaiser from the age of six months to now at 58 and never having a problem, all that has changed. In the last few years the rates have gone up and up and service has gotten worse. It's all about the money. I have a chronic, painful condition- arthritis in my neck (diagnosed by a Kaiser Dr.) and TMJ. I have had an RX for a pain med and muscle relaxer for years, which was used only as... Read more

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