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  • Customers like
    • Doctor 5
    • Option i had to suggest was followed 4
    • Fulfilled prescription 1
  • Customers don't like
    • Rising costs and bad service 8
    • Customer service 8
    • No good answers 6

I called the advice nurse yesterday, around 4pm. I told her my member number, my phone number, my name, and address. I then proceeded to explain my symptoms to another 3 individuals, and then someone new came on the line and wanted to know my symptoms. At this point, I felt I was getting the royal run around, and whatever they were trying to do, it was NOT helping. Not sure what to do now, as I am very worried about my health -- no thanks to them. Read more

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I am so upset about the lack of treatment I received for my little boy (4 years old). He was having a OBVIOUS allergic reaction over the course of 5 days. Lips swelling, welts, fevers. We went to the dr. 2 times in 3 days, I made numerous phone calls to nurses, multiple phone calls to allergist specialist trying to fit him in. And nothing was done. I submitted pictures, and still nothing. The 2 doctors that I saw told me to give him Benedryl and ibuprofen, like a bandaid to cover the apparent more serious problem. Last night, after the... Read more

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Had 2take grandma 2the er 4 hypertension out of control...she had 2b admitted. On the floor she was admitted seems like the nurses communicated in their "own language" to each other. No english . granny said she felt she was in a foreign country all the time. She woke up in the middle of the night got confused tried to get out of bed & fell..thank goodness no injury. I observed her concern, she was on point. She's 76 & sharp as a tact.. Do these healthcare givers " only" know how to communicate in " their" language only ?? What happens in an... Read more

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This guy Vazquez was the worst nightmare, he did my blood test and hurt me, worst time ever, teach him how to do it good and nice, show you my arm! Read more

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Its ridiciously that urgent care hete at Largo is not managed very well. Maybe if the staff, would stop standing around talking about their personal business, jyst maybe patience can get out of here before five hours its makes no sense. Add comment

Two years ago I was sent out by Kaiser to a local contract doctor to have a total knee replacement. At this time I am still having issues with this knee and need to have this procedure done again but Kaiser wants to send me to another contract facility of their choice. They have to do this because they have unskilled physicians here, so they want to send me 2 ½ hours south at my expense and I will have to get a relative to take time off from work, I will need to pay for all their expenses while they are waiting for me to be released from the... Read more

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I have been a member of Kaiser since the 90s. My 2 year old grandson is now a member. Earlier in the week he developed a cough appeared fine. On Saturday evening he began to cry non stop. I called to find out where the urgent care is. I was informed it closed at 4. It was now 7. I left my information to receive a return call from the advise nurse I was told that I would receive a return call in 1 hour. As I waited my grandson became worse. I took him to the ER in Downey Ca. There were many children there with the same symptoms. I asked the... Read more

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I live in Troutdale oregon,I have kaiser, now i like the doctors and the care my kids get. My issue is i have to travel so far to get to a urgent care or emergency room, or to see anyone other then my regular doctor. Why Why Why do you not have a bigger location in the Gresham/Troutdale oregon? It is so inconvenient and is frustrating now i know there is more people that feel the same. That is all i have to say but this needs to be 80 words to submit my complaint. Read more

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Seeking outside medical attention Value Opinion refferal from my primary Doctor she came to speak her chief regarding outside assistance...1 month now they called back regarding demotalogy dept I asked dr for note she.refuse to write treating me for alopecia is hair loss @ write prescription but would not note to wear hair to prison to see my son...She referred to go medical correspondence why would go to him...Constantly u get the run around.. They tell u nothing without listening to U....Kaiser is only interested receiving billing payment... Read more

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If you already have a primary care doctor or mental health care doctor, you won't be able to use them unless they are in K.P. limited network. Your prescription medication will not be covered either unless it is prescribed to you by a K.P. doctor. Filing a claim is laborious and they most likely will not reimburse you. Although also bad, Blue Cross Blue Shield is much better. My policy was 'not yet rated'. Be aware and cautious when selecting new insurance policies, especially if they have not yet been rated. Once you choose a policy, you... Read more

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