Kaiser Permanente Complaints and Reviews

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The last two times I have called to see if the prescription was ready the person answering the phone was curt and rude. This happened a month apart. I am a polite person and their bad manners make me want to switch care providers. I'm afraid to complain and make it worse for myself. Add comment

Kaisers billing system is a black hole they have 3 months from the time of service to bill no way of knowing what you have paid towards previous so how can u be sure they arent double billing you? Add comment

Kelly j Heimer in El Cajon placed false information in my medical record. She is a liar and a fraud. She was also a part of the patient harassment that led to me being sexually assaulted by a kaiser doctor. Add comment


  • Jul 15
  • Hospitals, Clinics and Medical Centers, Doctors
  • Client Harassment
  • 1
  • 1
  • 91

Kaiser placed the blame on me for my trauma at the Bostonia location in El Cajon. They harassed me, gaslighted me and lied in my medical record. I was also sexually assaulted by Dr. Yvonne Grochowski during the harassment. Read more

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Went there with spinal stenosis and fracture mid back was prescribed tylonol , they dont care I am in pain Add comment

I am upset about the "factory" it is, I am upset about a doctor telling me, "Kaiser would be upset if he prescribed me this or that" Who at Kaiser is better qualified than a doctor to prescribe for the patient.The BUSINESS office obviously. . I am upset because I had a doctor read from a paper, We dont prescribe this to women over 60..WHAT, I AM every woman under 60!!! No I am ME over 60.. The... Add comment

I am a victim of their patient abuse and gaslighting. They let my Acute Stress Disorder turn into full blown PTSD. They harassed me over the phone and in person. Then I was sexually assaulted by my obgyn at the Travelodge location shortly after. Add comment


  • Jun 21
  • Hospitals, Clinics and Medical Centers, Doctors
  • Washington, District Of Columbia
  • Bad Experience
  • 74

Came to kaiser permanente on capital hill after care this is my 2nd time coming here on a Saturday I have been told that there is an hour-hour 1/2 wait if anyone is from this area and can remember dc general er that's what it reminds me of the 1 st time it was the same thing & I thought it was a fluke it looks like this is regular buisness Read more

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  • Jun 19
  • Health Insurance
  • San Diego, California
  • Insurance
  • 1
  • 1
  • 129

My Dad is 84 years old. He lost his first leg 4 years ago due to arterial disease and just this month lost his other leg. He is the most outgoing, positive person who is determine to overcome his handicap and make a life for himself. People don't understand his will to live and his determination to be independent and walk with prosthetics. When his second leg was removed it was removed by... Read more

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  • Jun 13
  • Hospitals, Clinics and Medical Centers, Doctors
  • Healthcare Administration
  • 112

My income is not flexible. Finding out the costs of services and goods at Kaiser/HealthSpan is impossible. If you ever reach a live human being the answer will be incorrect. Because of this I’m in debt for over $2,000 for medical costs I would not have “purchased” given correct information. I asked specifically and many times what the cost of appointments would be and was told $60. Imagine my... Read more

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