Kaiser Permanente Phone Numbers and Emails

Toll-Free Number:

  • (800) 464-4000
    California | Membership

Customer Service:

  • (800) 443-0815
    California | Medicare members
  • (800) 757-7585
    California | Membership ( 中文 )
  • (800) 788-0616
    California | Membership (Español)
  • (800) 788-0710
    California | Point-of-Service, PPO, and Out-of-Area Indemnity members
  • (951) 268-3900
    Care while traveling
  • (800) 632-9700
    Colorado | Membership
  • (844) 837-6884
    Financial Statements | Mountain Colorado
  • (404) 261-2590
    Georgia | Bridge Program
  • (855) 364-3185
    Georgia | Dual Choice PPO and Multichoice members
  • (800) 232-4404
    Georgia | Medicare members
  • (888) 865-5813
    Georgia | Membership
  • (800) 805-2739
    Hawaii | Medicare members
  • (800) 966-5955
    Hawaii | Membership
  • (888) 777-5536
    Maryland / Virginia / Washington, D.C.Oregon | Medicare members
  • (800) 777-7902
    Maryland / Virginia / Washington, D.C.Oregon | Membership
  • (301) 468-6000
    Membership
  • (866) 616-0047
    Oregon / SW Washington | Added Choice, PPO Plus, Dual Choice PPO
  • (877) 221-8221
    Oregon / SW Washington | Medicare members
  • (800) 813-2000
    Oregon / SW Washington | Membership
  • (888) 901-4600
    Washington | Medicare members
  • (800) 476-2167
    Washington | Medicare members
  • (888) 901-4636
    Washington | Membership
  • (888) 844-4607
    Washington | New member welcome support
  • (206) 630-0029
    Washington | New member welcome support

Accessibility:

  • (800) 556-7677
    General Web Site Support Line

Colorado:

  • (303) 338-3361
    Local
  • (844) 639-8657
    Sin Costo

General Info:

  • (800) 218-1059
    Appointments and Advice
  • (303) 338-4545
    Appointments and Advice
  • (303) 338-3800
    Financial Statements | Denver/Boulder
  • (844) 201-5824
    Financial Statements | Northern Colorado
  • (888) 681-7878
    Financial Statements | Southern Colorado
  • (303) 338-3555
    Kaiser Permanente Colorado | Medical Financial Assistance Program
  • (866) 899-6018
    Kaiser Permanente Colorado | Medical Financial Assistance Program

Legal:

  • (916) 255-5259
    California Department of Health Services Privacy Officer
  • (877) 735-2929
    California Department of Health Services Privacy Officer (TTY)
  • (925) 598-2717
  • (925) 598-2799

Kaiser Permanente Emails:

Customer Service
Events/ Guest Relations
Kaiser Permanente Colorado | Event sponsorship inquiries
General Info
Georgia | Bridge Program, Georgia | Grants, Kaiser Permanente Colorado | Medical Financial Assistance Program, Kaiser Permanente Colorado| Community health programming and grantmaking inquiries
Legal
bett.potazek@kp.org
Georgia | Educational Theatre Programs
More phone numbers and emails Less phone numbers and emails

Kaiser Permanente Contact Information

Kaiser Permanente Website:

Kaiser Permanente Help Center:

Corporate Office Address:

Kaiser Permanente
1 Kaiser Plaza,
Oakland, California 94612
United States
Edit Business Info

Kaiser Permanente Rating Based on 291 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Diversity of Products or Services

Rating stats

Rating trend

Summary of Kaiser Permanente Customer Service Calls

198 TOTAL
CALLS
11:05 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kaiser Permanente Customer Service?

Payments and Charges Question:

  • “Billing issues”
  • “Auto payment info”
  • “Billing”

Request for Information Question:

  • “Plan questions.”
  • “Question on member benefits”
  • “Concern”

Product/ Service Question:

  • “Travel support in need of lab work in Coos Bay, Oregon”
  • “App is not working”
  • “I want to know my insurance is been active or not ???”

Cards Question:

  • “Name correction on card”
  • “New card for delta payment”
  • “Need copy of medical card”

Staff Question:

  • “Customer service”
  • “Member services”

Activation/ Cancellation Question:

  • “Cancel insurance”
  • “Cancel my appointment”

Account Question:

  • “Password”
  • “Account”

Return/ Replace Question:

  • “Change appt.”

Other Question:

  • “Change of address”
  • “I want to schedule for an appointment”
  • “Need coverage info for Thailand trip”

About

Top Kaiser Permanente Services

Medical Care, Doctor, Customer Care

Top Kaiser Permanente Products

Surgery, Hospital Facility, Facility

Kaiser Permanente Pros and Cons

Pros: Doctor, Website, Some of the nurses are nice, Fulfilled prescription, All medical treatment under one roof

Cons: Customer service, Lack of care, Rising costs and bad service, Not taking care of patients correctly, No good answers

Summary

The company was started by Sidney R. Garfield as a small hospital, located not far away from a small town called Desert Center. At the present time the company is one of the most recognized health institutions in the country. It offers a wide range of health plans, provides member discount programs.

Kaiser Permanente also offers pharmacy and appointment center services online. The company operates in states of South and North Carolina, Colorado, Georgia, Hawaii, Maryland, Virginia, Washington, and Ohio. On the web site of the company the customers may look up prescription and nonprescription drugs, herbs, vitamins, and other dietary supplements, as well as the instructions on how to use them, interactions, side effects, and more.

Kaiser Permanente reviews and complaints

Kaiser Permanente is ranked 136 out of 1195 in Insurance category

Area Served

USA

Payment Methods

VISA

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