Contact Kaiser Permanente Customer Service
Kaiser Permanente Phone Numbers and Emails
Toll-Free Number:
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(800) 464-4000California | Membership
Customer Service:
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(800) 443-0815California | Medicare members
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(800) 757-7585California | Membership ( 中文 )
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(800) 788-0616California | Membership (Español)
Kaiser Permanente Emails:
Contact Information
Kaiser Permanente Website:
Kaiser Permanente Help Center:
Corporate Office Address:
Summary of Kaiser Permanente Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kaiser Permanente?
Payments and Charges Question:
- “Pay bill”
- “Premium bill”
- “Billing”
Request for Information Question:
- “Requesting records”
- “To check on my finalical ade”
- “I need questions ask for my kids”
Product/ Service Question:
- “Because i want to order a pizza. Trying to get my prescription issue resolved”
- “Insurance question”
- “Membership”
Cards Question:
- “To get my card”
- “Need new card”
- “For PIN number”
Staff Question:
- “Need to find chiropractic services”
- “Customer service”
- “Service now account expired”
Return/ Replace Question:
- “Id replacement”
- “Need a replacement card for losing mine also I need to put my lady and my baby on my medical insurance called for assistance”
- “Changing doctors”
Account Question:
- “KP account”
- “Password”
- “Account”
Website/ Application Question:
- “IHHS application”
- “Website not working”
Activation/ Cancellation Question:
- “Cancel insurance”
- “Cancel my appointment”
Other Question:
- “I'm calling to make a complaint about our doctor”
- “Fitness id”
- “Tested positive for coronavirus kit at home”
About
The company was started by Sidney R. Garfield as a small hospital, located not far away from a small town called Desert Center. At the present time the company is one of the most recognized health institutions in the country. It offers a wide range of health plans, provides member discount programs.
Kaiser Permanente also offers pharmacy and appointment center services online. The company operates in states of South and North Carolina, Colorado, Georgia, Hawaii, Maryland, Virginia, Washington, and Ohio. On the web site of the company the customers may look up prescription and nonprescription drugs, herbs, vitamins, and other dietary supplements, as well as the instructions on how to use them, interactions, side effects, and more.
Kaiser Permanente is ranked 146 out of 1322 in Insurance category
USA
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