Contact Kaiser Permanente Customer Service
Kaiser Permanente Phone Numbers and Emails
Toll-Free Number:
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(800) 464-4000California | Membership
Customer Service:
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(800) 443-0815California | Medicare members
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(800) 757-7585California | Membership ( 中文 )
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(800) 788-0616California | Membership (Español)
Kaiser Permanente Emails:
Kaiser Permanente Contact Information
Kaiser Permanente Website:
Kaiser Permanente Help Center:
Corporate Office Address:
Summary of Kaiser Permanente Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kaiser Permanente Customer Service?
Payments and Charges Question:
- “Billing issues”
- “Auto payment info”
- “Billing”
Request for Information Question:
- “Plan questions.”
- “Question on member benefits”
- “Concern”
Product/ Service Question:
- “Travel support in need of lab work in Coos Bay, Oregon”
- “App is not working”
- “I want to know my insurance is been active or not ???”
Cards Question:
- “Name correction on card”
- “New card for delta payment”
- “Need copy of medical card”
Staff Question:
- “Customer service”
- “Member services”
Activation/ Cancellation Question:
- “Cancel insurance”
- “Cancel my appointment”
Account Question:
- “Password”
- “Account”
Return/ Replace Question:
- “Change appt.”
Other Question:
- “Change of address”
- “I want to schedule for an appointment”
- “Need coverage info for Thailand trip”
About
Medical Care, Doctor, Customer Care
Surgery, Hospital Facility, Facility
Pros: Doctor, Website, Some of the nurses are nice, Fulfilled prescription, All medical treatment under one roof
Cons: Customer service, Lack of care, Rising costs and bad service, Not taking care of patients correctly, No good answers
The company was started by Sidney R. Garfield as a small hospital, located not far away from a small town called Desert Center. At the present time the company is one of the most recognized health institutions in the country. It offers a wide range of health plans, provides member discount programs.
Kaiser Permanente also offers pharmacy and appointment center services online. The company operates in states of South and North Carolina, Colorado, Georgia, Hawaii, Maryland, Virginia, Washington, and Ohio. On the web site of the company the customers may look up prescription and nonprescription drugs, herbs, vitamins, and other dietary supplements, as well as the instructions on how to use them, interactions, side effects, and more.
Kaiser Permanente is ranked 136 out of 1195 in Insurance category
USA
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