Contact Kaiser Permanente Customer Service
Kaiser Permanente Phone Numbers and Emails
Toll-Free Number:
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(800) 464-4000California (Membership)
Customer Service:
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(800) 443-0815California (Medicare Members)
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(800) 757-7585California (Membership (Chinese))
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(800) 788-0616California (Membership (Español))
Kaiser Permanente Emails:
How to Contact Kaiser Permanente?
Most Popular Number:
| Total calls: 509 | Issues resolved: 24 | Last call: Jan 17, 2025 |
Kaiser Permanente Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Kaiser Permanente is 8004644000. 81% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 6 minutes.
People call Kaiser Permanente mainly because of request for information, product/ service, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Kaiser Permanente is 8004644000. 81% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 6 minutes.
People call Kaiser Permanente mainly because of request for information, product/ service, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Kaiser Permanente is kpfbthrive@gmail.com. 97% of customers use this email address to address their issues and concerns.
Contact Information
Kaiser Permanente Website:
Kaiser Permanente Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
1 Kaiser Plaza
Oakland, CA 94612
How Good is Kaiser Permanente's Customer Service?
Absolutely awful i'm more interested in more than friendsĥ
It was okay
Summary of Kaiser Permanente Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kaiser Permanente?
Request for Information Question:
- “Status on Dr refill medication”
- “Help desk phone number”
- “Dr phone appointment never called”
Payments and Charges Question:
- “I am unable to pay my bill because they are using the wrong card”
- “Billing issues”
- “Pay bill”
Product/ Service Question:
- “Insurance plan dispute”
- “Change insurance”
- “Blood work”
Cards Question:
- “Lost card”
- “Lost my card”
- “Need copy of medical card”
Account Question:
- “Membership”
- “Lost Membership card”
- “Memberships”
Return/ Replace Question:
- “Change of address”
- “Changing doctors”
- “Id replacement”
Activation/ Cancellation Question:
- “Cancel daughter’s membership”
- “Cancel insurance due to move”
- “Cancel insurance”
Staff Question:
- “Need to find chiropractic services”
- “Customer service”
- “Service now account expired”
Refund Question:
- “For refund the money back.”
Shipping and Delivery Question:
- “Quiero ordenar la targeta del káiser”
- “To find locations”
Website/ Application Question:
- “IHHS application”
- “Website not working”
Employment Question:
- “Employment”
Other Question:
- “Prescription drugs co pay”
- “Supplies”
- “I am being told I am not covered for health care resolved this two weeks ago we were told”
Compare Kaiser Permanente Customer Service To
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