2.8
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Additional Fees
Customer service
Diversity of Products or Services
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I'm switching away from Kaiser for a few reasons - I have high expectations:

1. my doctor wasn't up for discussing the scientific literature for my chronic illness

2. doctor told me to keep taking a drug that made me sick

3. closed network, so can't go find the best specialist in the world

4. medical records are all in PDF and I want machine-readable.

5. Kaiser delayed my seeing a specialist for a month; luckily, my situation wasn't in the most dire but it still sucked

Overall, Kaiser could improve their IT systems but their people seemed to care and I did seem to get a decent and affordable medical workup.

I'll be switching to United Healthcare and hopefully that doesn't suck as much as everyone says it does...

Product or Service Mentioned: Kaiser Permanente Health Insurance.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I liked: Price.

I didn't like: Website, Lack of specialist options.

Company wrote 0 private or public responses to the review from Nov 25.
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