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Today I was in the Infusion Center with a friend. This was her second time she has used this Infusion Center she had to wait a hour today.

The first time was a really bad experience. She had to wait an hour and a half to get called, not including the time it took to get her medicine.

My friend's machine started to beep and there was another nurse nearby that could have stopped the beeping noise, but she simply walked passed us.

Someone had yelled out "Who's machine is beeping?" while our nurse, I believe, was coming from the restroom. There is no team work here, and whoever makes the schedule completely overbooks it.

Reason of review: That today is Friday.

Kaiser Permanente Pros: Nurse.

Kaiser Permanente Cons: Hour wait to be seen, Schedule.

Location: Largo, Maryland

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Guest

Different department but generally the same attitude by employees. One has to collapse directly in front of staff to be spoken to face to face.

I have had some very professional interactions in some departments.

I agree most departments are overbooked.

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