3.8
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

Kaiser Healthcare California has not had as part of its "physical" SOP a hearing test.I realized this out of my aging mother's experience.

She's been a Kaiser member for over a decade. Her hearing deteriorate significantly through the course of several "physicals". As a side note, she strongly resisted her children's insistence that she attend a hearing test. In 2014 December I finally sneakily confronted her physician immediately after one of her "physicals" as asked if it was obvious that she had hearing difficulty.

The physician acknowledged that he noted some hearing difficulty. He also noted that she had repeated herself several times; she had developed short-term memory difficulties of which I was acutely aware. Subsequently he scheduled for her a hearing test. Her hearing had deteriorated 50dB low to high in frequency, a flat reduction.

January 2016 I was able to find just published research firmly linking elderly individuals hearing deterioration with deterioration of short-term memory and ability to form new long-term memories.

It is not yet known if correction of hearing loss will protect against memory failure.Regardless, Kaiser Healthcare California's SOP should actively seek to detect hearing loss in its membership.

Reviewer is in unhappy mood. luckinb34 is quite happy with frendly staff and stated that there is a room for improvement of completeness of services is less than i expected. Please immediately contact the author of this review to discuss poor customer service of kaiser permanente medical care. Kaiser Permanente needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned kaiser permanente medical care in their reviews. You may find this information helpful for further shopping at Kaiser Permanente.

Had an Experience with Kaiser Permanente?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like