Product: Kaiser Permanente Customer Care Clear all filters (0 of 32 reviews match)
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Mr doctor suggested I do a heart stress test. Even before making an appointment, I called Kaiser Customer Service to see if there would be a charge. The agent said it was indeed free of charge and no co-payment was necessary. Couple of weeks later, I get a bill for 20%...
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Kaiser Permanente Customer Care
#1281234
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Just spent the second morning on the phone trying to make an appointment with Gwinnett (Georgia) Kaiser orthopedics. Apparently only the nurse in that dept can make an appointment so they sent your request over to the nurse with advisement that they will “try” to call...
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1.5
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Kaiser Permanente Customer Care
I didn't like
  • Customer service
#1251573
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I don't know what has happened lately if it is Obamacare or what but the service has really gone to pot.It takes weeks sometimes months to get appointment. On two occasions after waiting over a month kaiser called the day before my appointment and said that they had to...
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h.kitchener
h.kitchener

Kaiser operates alot like an HMO and if you like the care you are receiving, you will really like a one-payer system like in Canada or Great Britain---long waiting times and d...

2.9
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Kaiser Permanente Customer Care
I didn't like
  • Customer care was awful
#1102324
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Kaiser Permanente - Radiology cat scan Kennesaw

One weekend, Before my exam I saw the technician with his feet up on the desk sleeping. I was afraid to do my exam. I didnt get his name. He was a short white guy. I am never going back.
2.4
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Kaiser Permanente Customer Care
#1048186
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Kaiser Permanente - Some kind of answer

Making a appointment today I asked the girl if I needed to take Labs before my appointment she said Are you asking me or telling me , I dont know if shes from here but can she show a better answer then that plus dont they have ALOHA Spirit there ? Anyway this will be my last year with kaiser truly unprofessional choice of words
1.9
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Kaiser Permanente Customer Care
#1042473
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Kaiser Permanente Customer Care Review

Kaiser has the worst customer service I've ever dealt with. The right hand never knows what the left hand is doing. Meaning, I'll make a phone call and get one answer from from a representative and then they'll send a notice of a completely different answer. Stay away from Kaiser. They only are concerned about money. They have no concerns of the customers needs and time.
1.0
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Kaiser Permanente Customer Care
#1036603
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Making an appointment is worse than going through labor.First you check the website, nothing available, then you call the reception, nothing available, then you make an over the phone appointment, the doctor asks you a ton of questions, decides whether you are sick...
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1.0
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Kaiser Permanente Customer Care
I didn't like
  • Doctors
  • Facility is dirty
#1013591
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I have had to call about this issue 4 times now and this has been my longest time being on hold it was a total of 49min for a soft transfer to the billing department to get a Danny in Georgia billing department to then be hung up on... Now I am calling back so this is...
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Anonymous
Anonymous

Kaisers HIPPA FRAUD SHAKEDOWN MAFIA along with their Good Buddies the OCR HHS & DMHC San Francisco & Sacramento CA. I have FOUR accounts with Kaiser & I'm only ONE PERSON I h...

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Kaiser Permanente Customer Care
#1000534
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The care there seems ok.But the buareaucracy is truly horrible. Whether it be trying to get my records, paying for my bill, or just knowing whether or not I am covered, it has always been a problem. I have lost a lot of time and energy dealing with them. They don't...
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Anonymous
Anonymous

It goes much deeper Kaiser has been committing Medicare Fraud on millions of Kaiser Members that I have had to deal with since January 2012 to this day January 30 2017 they al...

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Kaiser Permanente Customer Care
#994446
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Before going on a vacation I did a little research online and found that I need to do certain vaccinations.I called Kaiser and asked how much I would need to pay out of pocket to perform 2 vaccinations: Hep A&B, and Typhoid. Over the phone they told me that it would...
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Kaiser Permanente Customer Care
#980054
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