Product: Kaiser Permanente Customer Care Clear all filters (30 of 30 reviews match)
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I don't know what has happened lately if it is Obamacare or what but the service has really gone to pot.It takes weeks sometimes months to get appointment. On two occasions after waiting over a month kaiser called the day before my appointment and said that they had to...
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h.kitchener
h.kitchener

Kaiser operates alot like an HMO and if you like the care you are receiving, you will really like a one-payer system like in Canada or Great Britain---long waiting times and d...

2.9
Product
Kaiser Permanente Customer Care
I didn't like
  • Customer care was awful
#1102324
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Making an appointment is worse than going through labor.First you check the website, nothing available, then you call the reception, nothing available, then you make an over the phone appointment, the doctor asks you a ton of questions, decides whether you are sick...
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1.0
Product
Kaiser Permanente Customer Care
I didn't like
  • Doctors
  • Facility is dirty
#1013591
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I have had to call about this issue 4 times now and this has been my longest time being on hold it was a total of 49min for a soft transfer to the billing department to get a Danny in Georgia billing department to then be hung up on... Now I am calling back so this is...
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Anonymous
Anonymous

Kaisers HIPPA FRAUD SHAKEDOWN MAFIA along with their Good Buddies the OCR HHS & DMHC San Francisco & Sacramento CA. I have FOUR accounts with Kaiser & I'm only ONE PERSON I h...

Product
Kaiser Permanente Customer Care
#1000534
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Kaiser Permanente - Radiology cat scan Kennesaw

#1048186
2.4
Details
One weekend, Before my exam I saw the technician with his feet up on the desk sleeping. I was afraid to do my exam. I didnt get his name. He was a short white guy. I am never going back.
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Kaiser Permanente - Some kind of answer

#1042473
1.9
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Making a appointment today I asked the girl if I needed to take Labs before my appointment she said Are you asking me or telling me , I dont know if shes from here but can she show a better answer then that plus dont they have ALOHA Spirit there ? Anyway this will be my last year with kaiser truly unprofessional choice of words
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Kaiser Permanente Customer Care Review

#1036603
1.0
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Kaiser has the worst customer service I've ever dealt with. The right hand never knows what the left hand is doing. Meaning, I'll make a phone call and get one answer from from a representative and then they'll send a notice of a completely different answer. Stay away from Kaiser. They only are concerned about money. They have no concerns of the customers needs and time.
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Kaiser Permanente Customer Care Review

#975541
I called at 11:20 am today to Kaiser to get care advice. I have an awful cough, burning sensation with a side of my nose, and I'm feeling awful. The operator told me it would take about 30 minutes to talk to a nurse. Which I was shocked and decided to wait the 30 minutes. 52 minutes later I am still on the line. I am 14 but that should make me wait 52+ min and not get an answer.
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The care there seems ok.But the buareaucracy is truly horrible. Whether it be trying to get my records, paying for my bill, or just knowing whether or not I am covered, it has always been a problem. I have lost a lot of time and energy dealing with them. They don't...
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Anonymous
Anonymous

It goes much deeper Kaiser has been committing Medicare Fraud on millions of Kaiser Members that I have had to deal with since January 2012 to this day January 30 2017 they al...

Product
Kaiser Permanente Customer Care
#994446
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Before going on a vacation I did a little research online and found that I need to do certain vaccinations.I called Kaiser and asked how much I would need to pay out of pocket to perform 2 vaccinations: Hep A&B, and Typhoid. Over the phone they told me that it would...
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Product
Kaiser Permanente Customer Care
#980054
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This is the letter I sent to Kaiser complaint department. It took me 3 times to send it through their website!! How ironic... Kaiser is absolutely the WORST insurance company!!!!!! I will start with my latest complaint. My thyroid levels were extremely out of range. ...
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1.0
Product
Kaiser Permanente Customer Care
#938680
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Today I was in the Infusion Center with a friend.This was her second time she has used this Infusion Center she had to wait a hour today. The first time was a really bad experience. She had to wait an hour and a half to get called, not including the time it took to...
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Anonymous
Anonymous

Different department but generally the same attitude by employees. One has to collapse directly in front of staff to be spoken to face to face.I have had some very profession...

1.0
Largo, Maryland
Product
Kaiser Permanente Customer Care
I liked
  • Nurse
I didn't like
  • Hour wait to be seen
  • Schedule
#919906
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I have come to the conclusion that Kaiser only cares about getting there money and doesn't care about there clients.I just recently had a baby in December was toled multiple time that he would be coverd 30 days after he was born.These people include the obgyn and the...
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1.0
Product
Kaiser Permanente Customer Care
#898345
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Kaiser Permanente - KAISER DOCTOR "AUTOMATIC OUT OF OFFICE REPLY" will not be BACK until 7/15/2026
I have been told by six people at Kaiser that my doctor no longer works at Kaiser Permanente & I need to make an appointment with the new doctor I have been assigned. All of this in less then three weeks since the last time I talked to my doctor who didn't mention...
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Product
Kaiser Permanente Customer Care
#890741
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The McDonalds of Healthcare. I live in Washington and have to drive to Oregon to get a CAT scan. There are 4 Kaiser locations within my area and in THE SAME STATE. Long hold times without exception. Went to get my prescription at the pharmacy. Many people walking...
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1.0
Product
Kaiser Permanente Customer Care
I didn't like
  • Apathy
#889713
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