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1.5

I have been with Kaiser now for almost 2 years. I switched to Kaiser when i got married under my husbands insurance.

For the past 12 years i had been with Blue Cross. What a difference! The limited doctor's and complicated ways in which you have to go about getting approval for medical test and procedures is unbelievable. However what has been the most disturbing is the lack of professionalism at their Halethorpe facility.

Their lab has aome of the most rude, disrespectful and un polite people I have ever encountered. Whether its seeing them on their cell phone making personal calls with customers waiting or just plain nasty, i am just waiting for open enrollment so that i can switch back to my former insurance.

I will pay whatever extra fees for much better customer service. They need to revamp the staff at the lab immediately.

Reason of review: Bad quality.

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