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I can not call a human being and order a refill of a prescription! This is asinine!

Asinine is not a bad or offensive word. It may be offensive if it applies to you customer service. I hate Kaiser. Don't make people push 50 buttons to reorder, take a 30 second phone call.

It won't cost you much, you pay your non medical staff poorly. At $10 per hour it would cost .083 cents for a human, I'm sure your computer automated system costs you well over .50 cents per call. Can't believe Democrats have screwed up private health care so bad, *** voters don't even realize that Obama has cause these problems. Please take us back to the good old days...

3-4? years ago before working people had to provide healthcare for potheads and lowlifes and medical providers were able to give good service to goodcustomers.

Reason of review: Order processing issue.

Location: Galt, California

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Actually, they pay their call center agents a starting salary of $19 an hr. Yup.

Kp does not invest in IT equipment to fix their pc system and phone issues.Why? They don't care.

Countless kp employees urge KP upper management to fix the issues to improve pt care and every year the suggestions have gone ignored. Kaiser is a disaster.

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