Kaiser Permanente
Reviews and Complaints
Very Poor Medical Treatment
Don't go to Kaiser if you care about your health.I have had several very negative experiences at Kaiser. Way too many to list here.
This month I have been experiencing fevers that results in pouring sweat and then getting very, very, cold. I have no energy and these episodes happen several times a day. I think I have an infection. I can't sleep at night because of these sweats and pain in my neck and some pain in my ears.
Tomorrow I will see yet another doctor who I am sure will do nothing for me.
I actually think that they are dangerous to seniors because they deliberately ignore everything you say, leaving one more ill and more depressed.
I have never seen anything like this. They want seniors to enroll, however, they have little intention of actually treating them.
- Staff members are kind
- Doctors qualifications are questionable
Preferred solution: A decent HMO
User's recommendation: Don't go to Kaiser if you care about your health.
It takes too much time to get someone on the line
Preferred solution: Accurate information on my pharmacy expenses and co-pay amounts paid for medical services rendered, including the emergency room for the year 2021..
User's recommendation: Kaiser must set up a better communication system. The smart machine doesn't do all the jobs.
I can’t find words to explain my dissatisfaction…..
Went for a general checkup, saw a Dr. I had never seen before.
Didnt seem to be any reasons for concern until I got blindsided by the the letter from the DMV. Evidently the Dr. put in his report that I had slight memory loss, and Kaiser (I am assuming) informed the DMV. I have had to take the written test (no problem) and now have to report to DMV and have an employee go for a ride with me.
I have never been in an accident or even gotten a ticket in my 52 years of driving. I will NEVER go to a Kaiser facility again in my life!
I am presently searching for a new physician that is outside of a giant corporate healthcare mill.
- Lack of patient relationship development and compassionate care
Preferred solution: The only answer I can think of is getting OUT of Kaiser.
User's recommendation: Stay away from the giant healthcare machine…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yucaipa, CaliforniaPermanent nerve damage!
I had a total knee at Kaiser Ontario CA on the 3rd of May 2021. The anesthesiologist punctured my spine, (Eugene Kim) causing permanent nerve damage in my right foot, with numbness and horrible heel pain on walking, with feeling like hot sand and needles in my right foot toe quadrant.
Both feet, and my bladder, were affected for 3 + weeks. I told this to the PA and ortho surgeon on the one week follow up, and, only told it "would go away in a week or two". WRONG. A YEAR now....Many, many e-mails, grievances submitted, and nothing but "go away, nothing to see here"......My right foot has permanent nerve damaged....Kaiser has done nothing, since the pain is subjective, but say "GO AWAY"...A true story, my problem, according to Kaiser!
Wow.
Always been pleased with Kaiser, until now.....After 15+ calls, and messages to Kaiser, it took 4 months to get an MRI.. Nothing to see then, but 4 months after the fact!!!!
DUH. I got F'd by Kaiser...
Buyer beware.....
- Quality of care is lacking
- Permanenet nerve damage
Preferred solution: Let the company propose a solution
Traveling in another state needing lab work.
User's recommendation: Straight talk or facts sheet to meet customers needs. Computers don’t care where customers are therefore, link area so as elderly people we are covered as we travel and need care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cumming, GeorgiaKaiser Proor Quality Service
I visited Kaiser in January 2022 regarding an issue with my thumb. At that time the doctor communicated that the office would contact me to schedule time for surgery.
As of today, date I have called 6 times and left a message or spoken to someone in customer because no one would answer the phone, with the scheduling department about scheduling an appointment. No one has called me back.
On February 23, 2022, I filed a complaint regarding the quality of service, and no one returned my calls. On March 2, 2022, I received a letter from Kaiser about the complaint and was told that RN Sheppard apologize for the delay in communication, and to call the surgery scheduling team and that they would be willing to work with me. I called several times and both times no one in that department answered the phone.
I was able to reach customer service and was told that they would send a message for someone to contact me. Again, I complained about the process and the poor customer service. I called again and couldnt reach anyone and spoke with the Member Relations/Resolution dept. and requested a referral.
I requested a referral because the pain in my finger has gotten worse, and I do not have the confidence nor trust the doctor or the department.
I sent a message to the doctor approximately 6 weeks ago and he has not responded to my message this time. On March 19, 2022, I received a letter dated March 15, 2022, denying the request for a referral to go out have another organization do the surgery.
Kaiser is in flux and has no empathy and lacks the ability to conduct the business in a professional manner. I have communicated each time when I spoke with someone that the issue with my finger has gotten worse.
This is interesting because all they had to do was call me and set up a time so that I could make prepare for the service. But they didn't.
- Primary care doctor
- Speciality appoints
- Poor quality
- Customer service
Preferred solution: Allow the referral request.
User's recommendation: Not reliable and dependable
Customer service
User's recommendation: Fight like ***
Lack of knowledge and does not care about patients
- Affordable
- Customer service
- Attention to detail
- Lack of knowledge
Preferred solution: Get better doctors
User's recommendation: If you want you kid to live do not go here.
Pharmacy
Preferred solution: Deliver product or service ordered
User's recommendation: Find someone else.
I have Premera all my working career and on a whin, I opted for Kaiser.... greatest mistake of my life. They refused to prescribe medication I was using for 7 years, sayying its too expensive. But I p
- Non
- Stressful
- All of the above
Preferred solution: Deliver product or service ordered
User's recommendation: Dont join Kaiser Perment. They put profuits before patients care.
Firing employees for not taking the jab
- I dont like them
- Dishonest company that treat employees unfairly
Preferred solution: start being honest and stop firing good employees. If you have to fire someone and this reason is illegal you better make sure that the terminated employee is eligible to receive unemployment that is the least you could do for any employee
User's recommendation: look at other places for employment
Negative experience for many years
- I dont know anymore
- Lack of patient relationship development and compassionate care
Preferred solution: Be treated w/ dignity and respect as well as not to be punish when advocating for myself.
User's recommendation: You have rights as a patient and you need to fight for them
My problem with ER visit in riverside
I went there last Friday January 21 in ER in the morning between 7-8 am with severe pain on my left side of my body. They were excellent until they gave me a second dose of morphine after few hours the nurse told me Im being discharged because there are 30 patients waiting outside.
I told her Im still sick I cant be discharged she put me in wheelchair and brought me to the cashier and I started to vomit and asked her to give me a kidney basin and gave me a bag and left. Im sick why she didnt ask Dr Chuong to give me IM injection so I will feel better. Im a RN too and then you will experience this. Everyone is looking at me vomiting like crazy.
She put me in embarrassing situation and Im sick and helpless. I need this problem resolved please.
Preferred solution: Apology
No answer to complaint
I arrived at a Kaiser facility for an echocardiogram appointment. As I was getting out of my car, I recvd a call notifying me that my appointment was being cancelled due to "overbooking." I filed a complaint about this on December 2, recvd an automated response saying that I would be contacted within two working days. As of today, no response.
Preferred solution: Let the company propose a solution
User's recommendation: Don't know what to say. Can't get Kaiser to respond
Poor customer satisfaction- hidden copays, horrible surgeon ratings, incompetent scheduling, no follow up phone calls.
The doctors office canceled an appointment via email which is unheard of, the billing department phoned at 8pm which is way after business hours and they hit you with hidden co-pays. Concerning is the fact that in Atlanta they listed only 4 gyn surgeons of which the one they recommended has HORRIBLE reviews.
This insurance company is only after money and not the well being of the clients. My daughter was in pain because the scheduling office made a mistake an now she must wait 23 days to see the doctor who knows she is in need of surgery.
However, until she is able to switch insurance we are stuck but I will be interrogating the doctor and surgeon with my lawyers on stand by incase they screw up. HORRIBLE insurance company RUN RUN!
Preferred solution: A qualified surgeon for my daughter, apology and better service as far as communication and follow up calls
User's recommendation: Dont use KAISER
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KP is horrible