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I am so glad I don't have this insurance. A friend of mine does and her daughter has a broken pelvic bone from a sports injury.

They have been told to basically suck it up for a few weeks there are no open appointments. How could a company do this to a teenager who can't sit or lay down.....they are beside themselves with what to do. She was taken to the ER and they took X-rays and told to get her to an orthopedic...but no Kaiser is going to let her suffer for weeks before they will even talk to them. I can't imagine the stress they are all under, families should not be treated this way.

Something like this they should be able to come up with emergency appointments. Wonder what they would do with a child who broke a arm or leg, tell them to suck it up see you in a few weeks.

Reason of review: Poor customer service.

Kaiser Permanente Cons: How they treat people.

Location: 1435 Broadmoor Blvd NE, Buford, GA 30518, USA

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If you are more than ?? miles from a Kaiser facility, you can take your problem to another facility. I would drive outside Kaiser area and visit a real insurance provider.

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