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Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from those who cannot afford better health plans. So much for "non-profit".

Back in March, I submitted a request for a health plan to start May 1st. I mailed the check in early April, and Kaiser Permanente cashed it on the 8th. I never received an enrollment package, so I called at the end of April, wondering where it was. Despite taking my money, I had apparently never been entered into the computer at all. They referred me to Connect for Health Colorado, who claimed I had never sent an enrollment request. Connect for Health kindly back-dated a request for me, since Kaiser Permanente had obviously already taken my money. However, I didn't receive an enrollment package until the middle of June, and to this day, Kaiser Permanente claims my coverage started June 1st.

Here's where it gets good: by June, I had moved out-of-state and already had a health plan in my new location. Kaiser Permanente sent me a letter at my new address acknowledging that I had moved outside the coverage area. Ok, great, everything was taken care of. However, they were apparently still sending invoices to my old address (which of course took forever to reach me). When I finally received the invoices, I called Kaiser Permanente right away. Not only did Kaiser Permanente deny knowing that I had moved and wanted my plan canceled, they claimed that they COULD NOT cancel the plan, and that I would have to call Connect for Health Colorado. Connect for Health in turn claimed that they never received my request to cancel the plan in June, and that Kaiser Permanente would have to approve the cancellation. So now I'm still receiving invoices on a plan that everyone claims cannot be cancelled.

I have never made a single claim on this insurance, but they continue to want me to pay for coverage that I didn't want, and they couldn't provide. The whole thing feels like fraud to me.

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Guest

Same thing happened to me. Kaiser is the worst insurance company ever. Can't seem to get them to cancel a health policy after 2 faxes and a total of 6 hours on the phone!

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